Privacy Policy

Welcome to Wings Over. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wingsover-new.world, place orders, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (wingsover-new.world), as well as any related services, sales, marketing, or events. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms described in this Privacy Policy.

1. About Us

Wings Over is a food service business operating in the United States. We are dedicated to providing high-quality food products and an excellent customer experience. For the purposes of this Privacy Policy, Wings Over acts as the data controller with respect to your personal information.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. This information falls into several categories as described below.

2.1 Personal Information You Provide Directly

When you interact with Wings Over — whether placing an order, creating an account, signing up for our newsletter, or contacting our support team — you may voluntarily provide us with personal information, including but not limited to:

• Full name — used to identify you and personalize your experience
• Email address — used for order confirmations, communications, and marketing (with your consent)
• Phone number — used for delivery coordination and customer service
• Billing and delivery address — used to process and fulfill your orders
• Payment information — such as credit card details processed securely through our payment service providers (we do not store full card numbers on our servers)
• Account credentials — username and encrypted password if you register an account
• Order history and food preferences — to improve your experience and offer relevant promotions
• Communications and feedback — messages, reviews, complaints, or survey responses you submit to us
• Promotional entries — information submitted when you participate in contests, sweepstakes, or promotional offers

2.2 Information Collected Automatically

When you visit wingsover-new.world, we and our service providers automatically collect certain technical and usage data, which may include:

• IP address — used for security, fraud prevention, and geographic analysis
• Browser type and version — to optimize website performance across browsers
• Operating system — to ensure compatibility with your device
• Device identifiers — unique identifiers associated with your device
• Referring URLs — the website or link that directed you to our site
• Pages visited and time spent — to understand how users navigate our website
• Clickstream data — the sequence of pages you visit on our site
• Error logs and performance data — to identify and fix technical issues
• Date and time of visits — for analytics and security monitoring

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, understand user behavior, and deliver personalized content. Cookies are small text files stored on your device. For detailed information about the cookies we use, please refer to our Cookie Policy. You can control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our website.

2.4 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms if you interact with our pages or use social login features
• Third-party food delivery platforms and aggregators who facilitate orders on our behalf
• Marketing partners who provide us with data to help us reach potential customers
• Analytics providers who supply aggregated demographic and behavioral insights
• Payment processors and fraud prevention services

Any information received from third parties is handled in accordance with this Privacy Policy and applicable law.

3. How We Use Your Information

Wings Over uses the personal and technical information we collect for a range of business purposes. We process your data only where we have a lawful basis to do so, including your consent, contractual necessity, legitimate business interests, and compliance with legal obligations.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery and pickup arrangements
• Managing your account and maintaining your order history
• Processing payments and issuing refunds where applicable
• Providing customer support and resolving disputes
• Sending transactional communications such as order confirmations, receipts, and delivery updates

3.2 Website Improvement and Analytics

• Analyzing website usage patterns to improve user experience
• Conducting internal research and development
• Testing new features and services
• Diagnosing and resolving technical issues
• Monitoring the security and integrity of our systems

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (where you have opted in)
• Delivering personalized recommendations based on your order history and preferences
• Administering loyalty programs, contests, and sweepstakes
• Retargeting advertisements on third-party platforms
• Measuring the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing messages, we may still send you transactional communications related to your orders and account.

3.4 Legal Compliance and Safety

• Complying with applicable laws and regulations, including those of the United States
• Responding to lawful requests from government authorities
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Wings Over, our customers, and the public
• Preventing fraud, abuse, and unauthorized access to our systems

4. Sharing Your Information with Third Parties

Wings Over does not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information with trusted partners and in certain circumstances as described below.

4.1 Service Providers

We engage third-party companies and individuals to assist in operating our business and providing services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to keep it confidential. Categories of service providers include:

• Payment processors and fraud detection services
• Cloud hosting and data storage providers
• Email communication and marketing automation platforms
• Analytics and data intelligence services
• Delivery and logistics partners
• Customer relationship management (CRM) platforms
• Website security and performance providers

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or similar corporate transaction, your personal information may be transferred to a successor entity. We will provide notice before your personal information is transferred and subject to a different privacy policy.

4.3 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Wings Over
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users or the public
• Protect against legal liability

4.4 With Your Consent

We may share your personal information with other third parties with your explicit consent. In such cases, you will be notified and given the opportunity to withdraw your consent at any time.

4.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other business purposes.

5. Data Security

Wings Over takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard protocols
• Secure payment processing — payment card information is processed through PCI-DSS-compliant payment providers; we do not store full card numbers
• Access controls — access to personal data is restricted to authorized personnel on a need-to-know basis
• Regular security audits — we conduct periodic reviews of our data collection, storage, and processing practices
• Firewalls and intrusion detection — our systems are protected by network security measures
• Employee training — our team members are trained on data privacy and security best practices
• Incident response procedures — we maintain procedures to detect, respond to, and recover from data breaches

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. Wings Over is committed to honoring these rights as required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information as that term is traditionally understood.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to what is reasonably necessary to provide the services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a different quality of service because you exercised your privacy rights.

To submit a CCPA/CPRA request, please contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days, with a possible extension of an additional 45 days when reasonably necessary.

6.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, Wings Over honors the following requests as part of our commitment to privacy:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: Request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: Opt out of receiving marketing and promotional communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit your request through one of the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: wingsover-new.world

We may need to verify your identity before fulfilling your request. This may involve confirming information associated with your account or requiring additional identification. We will respond to verified requests within the timeframes required by applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and support our marketing efforts. Below is a brief overview of the cookies we use:

You can manage your cookie preferences through our cookie consent manager or your browser settings. Please note that disabling certain cookies may impact the functionality of our website. For full details, please read our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and destruction procedures.

9. Children's Privacy

Wings Over is a food service business, and our online services are directed to adults. We do not intentionally collect, solicit, or process personal information from individuals under the age of 18. In compliance with the Children's Online Privacy Protection Act (COPPA) and our own policies, if we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

Wings Over is based in the United States, and the information we collect is governed by U.S. law. Our website and services are intended primarily for users in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located.

Data protection laws in the United States may differ from those in your country. By using our services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy.

If you are located outside the United States and have concerns about the cross-border transfer of your data, please contact us at [email protected] and we will be happy to provide additional information about the safeguards we have in place.

To the extent that we transfer data internationally, we will ensure that appropriate safeguards are in place to protect the personal information in accordance with applicable data protection laws, which may include contractual data processing agreements or other legally recognized transfer mechanisms.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Wings Over. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the privacy practices, content, or policies of any third-party sites or services.

We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information. The inclusion of a link on our website does not imply our endorsement or approval of the linked site or service.

12. Social Media and Online Platforms

Wings Over maintains a presence on various social media platforms. If you interact with us on social media (such as liking, sharing, or commenting on our posts), your actions are subject to the privacy policies of those platforms, not this Privacy Policy. We encourage you to review the privacy settings and policies of any social media platform you use.

We may use social media pixel tags and similar technologies to track visitors to our website who came from social media platforms, and to serve you relevant advertisements on those platforms. You can typically opt out of such tracking through the advertising settings of the relevant social media platform.

13. Consumer Protection and Applicable Law

Wings Over operates in full compliance with applicable United States federal and state privacy and consumer protection laws, including but not limited to:

• Federal Trade Commission Act (FTC Act) — which prohibits unfair or deceptive trade practices in commerce, including misleading privacy representations
• Children's Online Privacy Protection Act (COPPA) — governing the collection of information from children under 13
• CAN-SPAM Act — governing commercial email communications
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) — for California residents
• State-specific consumer protection statutes applicable in the states in which we operate

We are committed to upholding your legal rights as a consumer and will not engage in any practices that constitute unfair, deceptive, or abusive acts or practices under applicable consumer protection law.

14. How to File a Privacy Complaint

If you have concerns about how Wings Over has handled your personal information, we encourage you to first contact us directly so that we can investigate and attempt to resolve your complaint.

To file a privacy complaint with Wings Over, please:

1. Send an email to [email protected] with the subject line "Privacy Complaint"
2. Provide your full name and contact information
3. Describe the nature of your complaint in as much detail as possible
4. Include any relevant dates, documentation, or other information that may assist us in investigating your complaint

We will acknowledge receipt of your complaint within 5 business days and aim to provide a substantive response within 30 days. In complex cases, we may require additional time, and we will keep you informed of our progress.

If you are not satisfied with our response, or if we fail to respond within a reasonable time, you have the right to file a complaint with the appropriate regulatory authority. In the United States, relevant authorities include:

• Federal Trade Commission (FTC): The FTC handles complaints about deceptive or unfair business practices, including privacy violations.
  Website: www.ftc.gov/complaint
  Phone: 1-877-382-4357
• California Attorney General (for California residents): Handles complaints related to CCPA/CPRA violations.
  Website: oag.ca.gov/privacy/ccpa
• State Attorney General's Office: Residents of other states may file complaints with their respective state Attorney General's office, which typically handles consumer protection and privacy matters.

15. Changes to This Privacy Policy

Wings Over reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending an email notification to the email address associated with your account (where applicable)
• Displaying a prominent notice on our website homepage or at the point of data collection

Your continued use of our website and services after the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you do not agree with the updated policy, you should discontinue your use of our services.

16. Do Not Track (DNT) Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, Wings Over does not currently respond to DNT browser signals. However, we provide you with the ability to manage your privacy preferences through our cookie consent manager and by opting out of marketing communications as described in this policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to us. Our dedicated team is available to assist you.